Terms of Service

Version 1.2. Last updated 8 September 2026.

These terms are the agreement between you and Sonacode Ltd covering your use of the Munchable app and this website. They are written to be read by a person rather than by a lawyer, and the parts that affect your safety come first, because they are the parts that matter.

1. Who we are

Munchable is built and operated by Sonacode Ltd, a company registered in England and Wales. You can contact us about anything in these terms at hello@munchable.app, and we will reply to the email address on your account.

2. Accepting these terms

By creating an account or using Munchable you accept these terms and our Privacy Policy. When you create an account we record which version of each document you accepted and when, so both of us know what was agreed. If you do not accept them, do not use the service.

These terms and the Privacy Policy are the whole of the agreement between us about Munchable. Nothing said in an app store listing, on a marketing page, or in a conversation forms part of it, except where we confirm it to you in writing.

3. Who can use Munchable

Munchable is for people aged 16 and over who are able to enter into a contract. It is intended for adults and older teenagers managing their own eating, not for use on somebody else’s behalf without their knowledge. One account belongs to one person: keep your email address accurate and your sign in link or code to yourself, and tell us promptly if you think somebody else has got into your account.

4. What Munchable does

Munchable is a wellness and information tool. You tell it which of the seven digestive conditions it covers apply to you, and any ingredients you personally react to. When you scan a barcode it looks up the product’s ingredients in our database and checks them against the rules for the conditions you chose, on your device, returning Good fit, Caution or Avoid with the reasoning written underneath. Where two of your conditions disagree about an ingredient, it shows you the disagreement rather than picking a side. Where our confidence in the underlying data is low, it says so.

That is the entire scope of what it offers: help following an eating pattern you and your clinician have already chosen.

5. What Munchable is not, and what you must still do

This section defines the limits of the service. Using Munchable outside these limits is a use we do not support and cannot stand behind.

It is not medical advice

Munchable is not a medical device within the meaning of the Medical Devices Regulations 2002 or the EU Medical Device Regulation, and it is not registered as one. It does not diagnose, treat, cure, monitor or prevent any condition, and it is not a substitute for advice from your doctor, dietitian or pharmacist. Nothing it tells you should change a treatment, a medication or a clinically supervised diet. If you are unwell, or if something you have eaten has made you unwell, speak to a medical professional rather than to an app.

It warns about allergens, it does not clear them

This is the most important sentence on this page: do not use Munchable to decide whether a food is safe for an allergy. It warns you about the allergies you list when the product data names them, which includes the label’s own “Contains” line and precautionary “may contain” advice where our reader captured it. That warning only ever goes one way. We add caution; we never report an allergen as absent, and no warning is not a statement that a product is free from anything.

We do not model manufacturing environments, shared production lines, cross contamination beyond what the label itself prints, recipe changes made since a label was read, or recalls, and a photograph can miss a line that is on the pack.

If you have a food allergy or intolerance where getting it wrong could harm you, the physical label, the manufacturer, and your clinician are your sources. Munchable is not one of them, and we do not offer it as one.

Our record of a product can be wrong

We build and maintain the product database ourselves and we work continuously to make it right, but no food database is ever complete or current. A manufacturer can reformulate a product overnight while the barcode stays the same. The same barcode can carry different recipes in different countries. A label can be read incorrectly, an entry can be stale, and an ingredient can be described in wording no rule has met before. We do not promise that any particular entry is accurate, complete or up to date, and a verdict is our reading of the data we hold rather than a statement of fact about the object in your hand.

Checking the pack is your part of this

You agree to read the physical ingredient and allergen information on the packaging before you eat something, every time, regardless of what Munchable said. Treat a verdict as a prompt to check, never as a replacement for checking. If you eat something without checking the pack, or you rely on a Good fit verdict as an assurance about allergens, you are using Munchable in a way these terms expressly tell you not to.

Your settings are yours to keep accurate

Verdicts are only as relevant as the conditions and sensitivities you have selected. Keeping those current, and making sure they reflect advice you have actually been given rather than a guess, is your responsibility. We cannot check them, because they never leave your device.

6. Free scans and Premium

The free tier gives you five scans each calendar month, across all seven conditions, with the same verdicts and the same reasoning as Premium. Premium costs £10 a month, includes unlimited scanning and the other features listed on our pricing section, and is billed through Stripe. Prices are shown inclusive of any tax that applies where you are, and are charged in pounds sterling unless the checkout says otherwise.

A Premium subscription renews automatically each month until you cancel it. You can cancel at any time from the billing portal in your account; cancellation takes effect at the end of the period you have already paid for, and you keep Premium until then. We may change the price, and if we do we will give you at least 30 days’ notice by email before it applies to you, so you can cancel first if you would rather not pay it.

7. Changing your mind

If you are a consumer in the United Kingdom or the European Economic Area you have a statutory right to cancel a distance contract within 14 days. Digital services you have started using are an exception to that right, but we would rather not argue about it: if you tell us within 14 days of your first Premium payment that you want to cancel, we will cancel the subscription and refund that payment in full.

Later renewals are not refundable, because you can cancel at any point before one happens and we tell you when it is coming. If something has gone wrong on our side, that is a different matter and you should email us. Nothing here affects your rights under the Consumer Rights Act 2015 if the service is not provided with reasonable care and skill.

8. Products you contribute

When you scan something we do not have, you can photograph its label to add it. If you do, you confirm that you took the photograph yourself, that it is of a real product you have in front of you, and that you are not deliberately submitting something false or misleading. The photograph is read once and then discarded; we never store label images.

You grant us a worldwide, perpetual, irrevocable, royalty free licence to use the product information read from your photograph as part of our database, including to correct it, translate it, build on it, and serve it to other users. Facts about a food are not the kind of thing anybody owns, and this licence exists so the catalogue can outlive any one contribution. Because it does, contributions stay in the catalogue after you delete your account, with the personal link to you removed, as our Privacy Policy describes.

We are not obliged to accept, publish or keep any contribution. We run automated quality checks and we may reject, hold back, correct or remove an entry, including where it conflicts with other submissions of the same product.

9. Contribution rewards

Adding a product we had no ingredient data for at all earns 2% off your next Premium bill, up to 50 products in a month, which makes that bill free. Rewards are applied as a discount to a Stripe subscription. They are not money, have no cash value, cannot be transferred, exchanged or paid out, and expire if never applied to a bill. Corrections and manual entries are valuable and welcome but do not earn billing credit.

A daily cap applies, and we may withhold or reverse rewards where contributions look automated, duplicated or fabricated. We may change or end the reward scheme at any time; credit you have already earned will still be honoured on your next bill.

10. Acceptable use

Munchable is for your own personal, lawful use. You agree not to:

• scrape, bulk download, mirror or resell the product database, or use it to build a competing dataset or service;
• access the service by any means other than the app and website we provide, including by automated clients, scripts or emulators used to work around scan limits;
• create multiple accounts to get around the free tier, the reward caps or a suspension;
• submit false contributions or false reports, or otherwise try to manipulate what other people see;
• probe, overload, interfere with or attempt to gain unauthorised access to the service or the systems behind it;
• present Munchable’s output to anybody else as medical, dietetic or allergen advice, or resell it as such.

11. Our intellectual property

The Munchable name, logo, app, website, rules engine and the compilation of the database are ours and stay ours. These terms give you a personal, revocable, non transferable licence to use the service, and nothing more. You may not copy, modify, reverse engineer or create derivative works from the software except where the law expressly permits it.

12. Availability and changes to the service

We work to keep Munchable available, but we do not promise it will be uninterrupted or error free. Maintenance, outages at the providers we depend on, and the ordinary business of shipping software all mean the service can be unavailable for a time. We may add, change or withdraw features. If we materially reduce something you are paying for, we will tell you by email, and you may cancel and get back the unused part of what you paid for the current period.

13. Our liability to you

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. If you are a consumer, your statutory rights under the Consumer Rights Act 2015, including the right to a service performed with reasonable care and skill, remain in full and are unaffected by anything below.

Subject to that, and to the extent the law allows:

• the service is provided as it is and as it is available, and we give no warranty that the product data is accurate, complete or current, or that a verdict is suitable for any particular purpose of yours;
• we are not liable for loss or harm arising from a use of Munchable that these terms tell you not to make of it, in particular relying on it to decide whether a food is safe for an allergy or intolerance, or eating something without reading the physical label;
• we are not liable for loss arising from conditions or sensitivities you selected inaccurately or did not keep up to date, since we have no access to them;
• we are not liable for loss of profit, loss of business, business interruption or loss of business opportunity, as Munchable is supplied for personal use;
• our total liability to you for all claims connected with the service in any 12 month period is limited to the greater of £100 and the total amount you paid us in that period.

We are responsible for loss that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, meaning loss that neither of us could have contemplated when you started using Munchable, and this is precisely why the limits of the service in section 5 are stated as plainly as they are.

14. If your use of the service causes a claim

If somebody brings a claim against us because you broke these terms, used Munchable unlawfully, or submitted a contribution you were not entitled to submit, you agree to cover the reasonable costs and losses we suffer as a direct result. This applies only to your own deliberate or careless acts, and never to ordinary use of the service as intended.

15. Suspension and ending the agreement

We may suspend or close an account that breaks these terms, that is being used to abuse the contribution or reward systems, or where we are legally required to. Where it is reasonable to do so we will tell you first and give you a chance to put it right. If we close your account without you being at fault, we will refund the unused part of any Premium period you have paid for.

You can end this agreement at any time by deleting your account. The sections on contributions, intellectual property, liability and governing law survive the end of the agreement.

16. Deleting your account

You can delete your account and the data attached to it at any time, in the app under Profile, or on the web from the account menu. This cancels any subscription, erases your account, billing and consent records, anonymises your contributions and wipes the data held on your device. You can download a copy of everything we hold first. Our Privacy Policy sets out exactly what is erased and what is kept.

17. Changes to these terms

This is version 1.2. We may update these terms as the service changes or the law does. If a change is material we will email account holders and show a notice in the app, and the version and date above will change. Continued use after that means you accept the updated terms; if you do not, you can delete your account, and if you were paying for Premium we will refund the unused part of the current period.

18. Complaints and disputes

If something has gone wrong, email hello@munchable.app first and give us a fair chance to fix it. Most problems are a mistake rather than a disagreement, and this is much faster than the alternative. If we cannot resolve it between us, you keep every legal route otherwise open to you, and nothing in these terms requires you to waive a court claim or to arbitrate.

19. Governing law

These terms and any dispute arising out of them are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in the courts of the nation you live in. If you are a consumer resident in the European Economic Area, you keep the protection of any mandatory law of your own country that cannot be set aside by agreement, and you may bring proceedings there.

20. General

If any part of these terms is found to be unenforceable, the rest continues to apply. If we do not insist on something straight away, that does not mean we have given up the right to insist on it later. You may not transfer your rights under these terms to somebody else; we may transfer ours if our business is sold, and we will tell you if that happens. Nobody other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

21. Contact

Questions about these terms, or about anything else, go to hello@munchable.app.